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Order Cancellation Or Modification

If you change your mind about your purchase, please send us an email to cs@agiftcustomized.com, provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.

Your order is only able to be cancelled or modified within 2 hours after purchase. Then the order is locked for processing and can no longer be cancelled.

Please be informed that: 

  • A management and transaction fee (20% of your total order value) will be applied for the cancellation.
  • We are not guaranteed to deliver your order in timely manner if your order needs design modification as it will take much longer to modify your design in this holiday seasons
  • Personalized orders are locked for processing right after the order is complete so it is impossible to make any adjustments. Please double check all details before completing the order.

NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.