Refund & Return Policy

More than anything we want you to be happy with your purchase! If something doesn’t look or feel right, please email us at cs@agiftcustomized.com and we’ll sort it out!

Also please be informed that placing an order means that you accept all the terms mentioned below

    1. Cancellation or Modification

If you change your mind about your purchase, please send us an email to cs@agiftcustomized.com, provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.

Your order is only able to be cancelled or modified within 2 hours after purchase. Then the order is locked for processing and can no longer be cancelled.

Please be informed that: 

  • A management and transaction fee (20% of your total order value) will be applied for the cancellation.
  • We are not guaranteed to deliver your order in timely manner if your order needs design modification as it will take much longer to modify your design in this holiday seasons
  • Personalized orders are locked for processing right after the order is complete so it is impossible to make any adjustments. Please double check all details before completing the order.

NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.

 

      2. Replacement & Refund

    Our policy lasts 07 days. If 07 days have gone by since your delivery date, unfortunately we can’t offer you a refund or exchange.

    At this time we do not offer return in any case as our products are customized we only offer a replacement for defective ones. If your item is defective, you don't need to return the item and we will resend you a replacement for free.

    Due to hygiene reasons and the fact that our products are customized, we do not exchange or issue full refunds unless an item you received has a major problem. This is when the item is:

    • Significantly different from the description or sample shown to you;
    • Damaged due to the fault of our factory or the carrier;
    • Not what you ordered;

    Please be noted that with other cases (not mentioned above) we only offer partial refund (excluding shipping fee)

    Please allow the 20% difference between advertised images and the actual item you received in terms of color due to the lighting during photo shooting or the monitor's display

    To file a claim, please send us an email to cs@agiftcustomized.com and include the following information (this is a must):

    • Order number
    • Video/ photo of the defective product AND the label package

    If your claim is related to a printing error, please include photographs of the error.

    If your claim is related to print size or placement issue, please include a measuring tape, stick, or ruler in the photographs of affected garments.

    • Full delivery address
    • Contact telephone number

    Our support team will review the photos/videos of the defective items and, if your item is eligible, we will resend the product to you for no additional cost. In case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (including shipping costs).

    We highly recommend contacting us on the eligibility of your order for return or exchange before returning any product.
    If you choose to return your order without consulting a representative, and it does not meet all of our requirements, a refund will not be issued, and you will be notified via email with any and all options available to you on how to proceed.

           3. Wrong Address Disclaimer

    We are not responsible if your order gets delivered to the wrong address or returned to the sender (as all of the items will be donated to charities and will not be returned to our warehouse) for orders shipped to the wrong address due to a customer inputting the incorrect address.

    Please be noted that replacements for these cases will not be free of charge so please be extremely careful when entering your shipping address.

    Customer service is our #1 priority and we will do whatever we can to work things out. Thank you for considering A Gift Customized and if you need further assistance, please don't hesitate to contact us via cs@agiftcustomized.com.

           4. Low Quality Photos Disclaimer

    In case the photos submitted are cut off, blurry or of low quality, we are not responsible if the finished products do not meet your expectations since we have displayed the requirements for the submitted photos to ensure the best outcome on our product page.

    We highly recommend following our do's and don'ts as follows to have the best quality products.

           5. Late or missing refunds (if applicable) 

    If you haven’t received a refund yet, first check your bank account again.

    Then contact your credit card company/bank, it may take some time before your refund is officially posted.

    If you’ve done all of this and you still have not received your refund, please contact us via email at cs@agiftcustomized.com.